Refund Policy

Effective Date: January 1, 2026 | RepreWind AI Dev / ShortFormFactory

Summary: We offer a 7-day refund window after your first paid charge. Trial users are never charged. Contact us before initiating any chargeback.

Free Trial

ShortFormFactory offers a 30-day free trial with no credit card required. You will never be charged during your trial. Refunds are not applicable to trial accounts.

Refund Eligibility

If you are charged on a paid plan and are unsatisfied with the Platform, you may request a refund within 7 days of your first billing date by contacting support@shortformfactory.com.

To be eligible, you must:

Have been charged within the past 7 days
Not have previously received a refund from ShortFormFactory
Provide a brief explanation of why the Platform did not meet your needs

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

Requests made more than 7 days after the billing date
Accounts suspended or terminated for violations of our Terms of Service
Partial-month cancellations (billing is monthly, not prorated)
API usage fees or add-on services consumed

Chargeback Policy

You agree to contact us at support@shortformfactory.com before initiating a chargeback or dispute with your payment provider. We will respond within 1 business day and work to resolve the issue.

Initiating an unauthorized chargeback may result in permanent account termination. We reserve the right to contest any chargeback with full documentation of service delivery.

How to Request a Refund

Email support@shortformfactory.com with the subject line “Refund Request” and include your account email and reason. We will process approved refunds within 5–10 business days to your original payment method.

Contact

support@shortformfactory.com